I want to quickly send a letter following the relocation of our Martinez Office to Concord earlier this month.
I contacted a number of moving companies throughout the East Bay and eventually met with four potential movers and Valley Relocation being one of them. Based on the presentation and quote he provided- we chose Valley.
Our new office was in the process of being completely remolded so our move date ended up changing about a half dozen times. Joe assured me that this would not be a problem and to just keep him updated on the progress of construction. We finally nailed down the details and that's when he introduced me to Valley Relocation who would be in charge on the move day.
On the day of our move we had a drastic change at the new location. The buildings' elevator malfunctioned and was no longer in service. I let John know and he immediately contacted his office to get additional help on the back-end to unload the truck and hand-carry items up the stairs to our office. Although the day was extended by a few hours, not one member on the Valley Relocation team showed any sign that this was a problem.
The purpose of this letter is to express our sincere thanks to the entire moving team that helped with this move. The Sales Manager answered every call I gave, handled every problem I had and delivered on every promise he made. He is a credit to your company and you are very well represented. The Sales Manager is a professional in every sense of the word. He worked without complaint, delivered every piece of furniture to the to the correct location and communication clearly and effectively to his team as well as our management. You are very lucky to employ such a talented team. I will enthusiastically endorse or recommend Valley Relocation to anyone that is in the need of your services. For any potential customers, please give them my direct number and I will happily explain my experience with your company.